Privacy Policy
This Privacy Policy explains how Open Lens handles personal data in connection with its website, inquiries, bookings, studio production, proof review, and file delivery for product photography services.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
How to Make a Request
To protect privacy, we may ask for information needed to verify the requester and understand the scope of the request. We will assess the request and respond within a reasonable period under applicable law, taking into account any exceptions that apply to business records, payment records, or completed service files.
Data Retention
We retain personal data for the period needed to manage inquiries, complete bookings, deliver services, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.
Policy Changes
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.
How We Use Data
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, arrange intake or courier handling, manage planning calls, produce and review images, deliver edited files, process payments, maintain business records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose errors, prevent abuse, and improve site performance.
Service Providers
We may share personal data with service providers that support website hosting, communications, file handling, payment processing, delivery coordination, and related administrative functions. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, enforce our rights, respond to lawful requests, or protect the security and integrity of our website and records. We may also share information where necessary to prevent fraud, misuse, or unauthorized access.
Data We Collect
We may collect name, contact details, business or brand information, product details, shot-list preferences, reference materials, booking and payment records, communication content, and technical data such as device and usage information. Where products are delivered to the studio or by courier, we may also process delivery-related information needed to receive, track, and return items.
How We Collect Data
We collect information when you submit an inquiry, request a quote, share a reference or shot list, book a planning call, send products for studio intake, make a payment, review proofs, or communicate with us by email or form. We may also receive limited technical data from browsers and service tools used to operate the website and manage sessions.
Cookies We Use
We may use essential cookies to keep the site functioning, session cookies to maintain form or booking activity, and limited preference or analytics cookies to understand site performance and improve usability. Cookie categories may change if the website tools change, but they are used only for ordinary operational purposes.
Cookie Controls
You may control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookie settings to override choices that are required for essential site operation.